Frequently Asked Questions

Orders & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay and Google Pay.

Can I modify or cancel my order?

Orders can be modified or cancelled within 24 hours of being placed. Please contact us at support@scarletmelbourne.com as soon as possible.

Shipping

How long will my order take to arrive?

Standard shipping within Australia takes 3-7 business days. International orders typically take 7-14 business days. Please see our Shipping Policy for full details.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $80 AUD.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original condition with all tags attached. Please see our Refund Policy for full details.

How long does a refund take?

Once we receive your return, refunds are processed within 5-7 business days to your original payment method.

Sizing

How do I find my size?

Each product page includes a detailed size guide. If you are between sizes, we generally recommend sizing up. If you need help, please contact us and we will be happy to assist.

Contact

How can I contact you?

You can reach us at support@scarletmelbourne.com. We aim to respond to all enquiries within 24 hours on business days.