Refund Policy

Last updated: March 2026

We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Returns

You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached.

How to Return

1. Contact us at support@scarletmelbourne.com with your order number and reason for return.
2. We will provide you with a return authorisation and instructions.
3. Pack your items securely and send them to the address provided.
4. Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Refunds

If your return is approved, we will process your refund within 5-7 business days. The refund will be applied to your original payment method.

Exchanges

If you need to exchange an item for a different size or colour, please contact us at support@scarletmelbourne.com.

Sale Items

Only regular-priced items may be refunded. Sale items cannot be refunded unless they are faulty.

Faulty Items

If you receive a faulty or damaged item, please contact us immediately at support@scarletmelbourne.com and we will resolve the issue promptly.

Contact Us

For any questions about returns and refunds, please contact us at support@scarletmelbourne.com.